![]() "It was a big relief to see this was finally over,'' Keller says.Īnd instead of a Brazilian blowout, Keller cut her hair short for the wedding. ![]() Michelle Hair Studio is a highly rated merchant with a 92 percent customer satisfaction rating, and this appears to have been a one-off holiday scheduling issue." We also contacted Groupon which did refund Keller's money, telling us: "We work very closely with merchants to make sure they have the ability to fulfill any services sold to our customers. Ericsson noted that a Brazilian blowout can take three or four hours - so scheduling is tight and she works alone in her salon. ![]() Ericsson said she is often very busy, and sometimes asks clients to be flexible with appointment dates, or asks them to exchange their Groupon deals for a different service. However, by phone, Ericsson said she did not recall any contact with Nancy Keller.
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